Support
Contact us
Email uuganaa@trigteq.com. Please include your username and the device you use (iPhone, iPad or Android). Do not send your password.
Getting an account
MineLabify accounts are created by your organisation's administrator. You cannot register inside the app. If you need an account, or have forgotten your password, ask your administrator or contact us.
Deleting your account or data
To have your account deactivated or your information deleted, email uuganaa@trigteq.com with the subject "Deletion request" and your username, or ask your organisation's administrator. Because accounts are managed by your organisation, we may need to confirm the request with the organisation before acting. You can also delete audits you own inside the app, and uninstalling the app removes the data stored on your device. See the privacy policy for details.
Common questions
- Does the app work without a connection? Yes. Audits are saved on your device as you type. Tap Sync when you are back online to upload them.
- Why does an audit say "Not synced"? It has changes that have not been uploaded yet. Tap Sync on the audit list.
- How do I share a report? Open the audit, go to Summary, and choose Export (PDF, CSV or JSON).